Utility Complaint
The Consumer Affairs Branch (CAB) assists consumers with resolving disputes involving their regulated utility providers. Our team of specialized caseworkers will work with you to determine the facts of each case and then interact with the utilities to attempt to resolve any problems. Please follow the steps outlined below. (Please note CAB does not handle municipal utility complaints)
Before contacting us, we recommend that you give your utility provider a chance to resolve your complaint by contacting their customer service department.
If your utility provider cannot resolve your complaint, or if you are dissatisfied with the resolution, you may contact us for help. To get the best results from your interaction with us, we encourage you to review the information provided in the link below before you contact us.
Filing your written complaint through the online portal is the fastest way to resolve your complaint.
If the informal complaint process cannot help with your utility issue, you may file a formal complaint. However, before filing a formal complaint, we strongly encourage you to file an informal complaint.